This page provides operational help for using The Banana Fiber Company portal. If you are unable to access a page, it is usually related to email verification, MFA, or role-based permissions.
Getting Started
- Create an account or sign in.
- Verify your email address when prompted (check spam/junk folders).
- Enable MFA if required for your role or secure areas.
- Complete required agreements (e.g., Investor NDA) to access protected documents.
Account & Access
I can’t sign in
- Double-check your email and password.
- If you recently registered, verify your email first.
- If you forgot your password, use the password reset process (if available) or contact support.
“Unauthorized” or “Please sign in to continue.”
- Your session may have expired — sign in again.
- Your account may not have the required role or permissions for that page.
- If you are switching roles in the portal, confirm the active role at the top navigation (if present).
Email Verification
Email verification is required to activate many portal features and secure areas.
- Look for a verification email and click the verification link.
- Check spam/junk folders and search for “The Banana Fiber Company”.
- Some corporate email systems delay automated messages. If needed, request a resend and wait a few minutes.
Tip: If you can sign in but are blocked from secure pages, email verification is a common cause.
Multi-Factor Authentication (MFA)
MFA adds a second layer of protection to your account. Some pages may require MFA before granting access.
Common MFA issues
- Code not received: confirm phone/email delivery, and ensure your device has signal/service.
- Wrong code: codes expire quickly; request a new one and enter it immediately.
- Time drift: if using an authenticator app, ensure your phone’s time is set automatically.
Investor NDA & E-Signature
Investor materials often require a signed NDA. The portal may enforce:
- Email verification
- MFA completion
- NDA signing + countersignature workflow
Status guidance
- Review & sign: you can sign the NDA now.
- Awaiting countersignature: you’ve signed; the Company must countersign.
- Approved: access is granted to protected investor documents.
- Rejected: access is not granted; contact support for next steps.
Documents & Permissions
Documents may be restricted by role, department, section, verification state, and agreement status.
- If you cannot see a document, confirm you are signed in with the correct role.
- Some document libraries are available only after NDA signature or MFA.
- If you believe you should have access, contact support and include the document name and URL.
Troubleshooting
Try these steps first
- Refresh the page and sign in again.
- Open the portal in a private/incognito window.
- Clear site cookies for thebananafibercompany.com and sign in again.
- Disable browser extensions that block scripts or cookies.
If you see a 400/401/403 error
- 400: invalid request; try again and report the action you took.
- 401: not authenticated; sign in again or session expired.
- 403: authenticated but not permitted; role/verification/MFA/agreements likely required.
Report an IT Issue
Use this form to report portal, login, device, or network issues. Your ticket will be routed to the IT team. You can also review your recent tickets below.
Contact Support
For the fastest resolution, include: your email, page URL, what you expected to happen, and any error message.